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Monday: 8:00am - 5:00pm
Tuesday: 8:00am - 5:00pm
Wednesday: 8:00am - 5:00pm
Thursday: 8:00am - 5:00pm
Friday: 8:00am - 5:00pm
Saturday: CLOSED
Sunday: CLOSED

Customer Services


Monday: 8:00am - 5:30pm
Tuesday: 8:00am - 5:30pm
Wednesday: 8:00am - 5:30pm
Thursday: 8:00am - 5:30pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 1:00pm
Sunday: CLOSED

Note: Calls may be recorded and monitored for training purposes



For customer services please email: [email protected]
For our sales experts please email: [email protected]
For technical advice please email: [email protected]

All customer service emails are responded to on a first come first served basis. We aim to reply to all e-mails within 1 working day. Please do not re-send emails about the same issue as this will reset the date of your enquiry and put you to the bottom of the queue.When you send us an email you will receive an automated reply with a reference number on it. If you don't receive this reply then we have not received your email and you should check that you have sent it to the correct email address as shown above.



Please write to us at:

Online Home Retail Ltd
Units 2, 3 and 4 Millennium Court
Enterprise Way
WR11 1GS
Please send EL/PL Portal claims to Garwyn Group - D00145

UK based Customer Service Centre

Have any questions? Our friendly UK-based staff will answer any questions or queries you may have.
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